ByNicholas Montegriffo, writer at
NowLoading's Lucky Office Goth. Tweets: @unstabledweomer
Nicholas Montegriffo

Mass Effect: Andromeda is out on PC, PS4, and Xbox One, and as with any big game launch, players are having to work through various technical issues and problems with the game in its early days.

Psyched for some Pathfinding? Check out the awesome launch trailer for Mass Effect: Andromeda:

Some players on PC are still struggling with launch errors, frame rate stuttering, connection problems and other technical issues. In our troubleshooting to we'll show you how to fix the version's technical problems and issues.

1. 'Mass Effect: Andromeda' System Requirements — Make Sure Your Computer Can Actually Run the Game

[Credit: Electronic Arts]
[Credit: Electronic Arts]

Before we actually jump into our troubleshooting guide for Mass Effect: Andromeda crashes, I feel obligated to mention that you need to be sure your computer can actually play the game in the first place. Here are the minimum PC requirements for Mass Effect: Andromeda.

  • OS: 64-bit Windows 7, Windows 8.1 and Windows 10.
  • Processor: Intel Core i5 3570 or AMD FX-6350.
  • Memory: 8 GB RAM.
  • Graphics: NVIDIA GTX 660 2GB, AMD Radeon 7850 2GB
  • Storage: At least 55 GB of free space
  • Sound Card: DirectX 11

2. 'Mass Effect: Andromeda' Performance Issues — Update Or Install Your Graphics Card Drivers

[Credit: Electronic Arts]
[Credit: Electronic Arts]

The number one issue crashing Mass Effect: Andromeda is out of date graphics card drivers, so that's a good place to start your troubleshooting! Many graphics cards have their own driver update platforms, but you can get the direct driver downloads from the official Nvidia and AMD sites.

3. Black Screen Error — Uninstall CUE Or Switch To Windowed Mode

[Credit: Electronic Arts]
[Credit: Electronic Arts]

The single most frustrating issue affecting players of Mass Effect: Andromeda is that the game doesn't launch properly, showing only a black screen! A related issue is that the game runs, but only as a background process.

There are several quick fixes and workarounds for this black screen issue:

  • Check to see if you have the Corsair Utility Engine installed on your system. If you do, try uninstalling it and then relaunching the game.


  • Press alt-enter to switch to windowed mode. Changing your settings to run in windowed mode or borderless windowed mode will allow you to alt-tab and view the game normally.


  • Go to the install folder and try running the game from MassEffectAndromedaTrial.exe rather than MassEffectAndromeda.exe.

4. Failure To Launch

[Credit: Electronic Arts]
[Credit: Electronic Arts]

If the game doesn't launch, bring up Task Manager so see if it shows up there. If it does then check your firewall or antivirus programs. You have to whitelist the game's 'ActivationUI.exe' program, which is located in the game's 'Core' folder.

5. Ryder Is Stuck In An Animation

[Credit: Electronic Arts]
[Credit: Electronic Arts]

Ryder can get stuck mid-animation then not respond to any commands from the player. There are a few fixes for getting around this one.


  • Switching between Combat and Exploration mode.
  • Jumping.
  • Opening and closing your scanner.

If these actions don't help, try restarting the game.

6. Game Freezes In First Cutscene

[Credit: Electronic Arts]
[Credit: Electronic Arts]

Some players are encountering a game-breaking issue when the game freezes during the first cutscene in which Ryder becomes the Pathfinder. So far users have been able to resolve the issue with the following actions:

  • Alt+Enter and put the game into Borderless Window mode on PC.
  • If you have an overclocked CPU, disable overclocking. This should resolve the issue and improve performance overall.

7. HDR Graphics Glitches

[Credit: Electronic Arts]
[Credit: Electronic Arts]

Some players have reported strange graphical errors while utilizing the game's high dynamic range (HDR) feature.

  • In this case, you can press Alt-Tab to switch programs and then return to the game.
  • If you're using an AMD GPU, you can also resolve the issue by turning HDR off and then back on again in your Radeon settings.

8. Multiplayer Connection Issues

[Credit: Electronic Arts]
[Credit: Electronic Arts]

Multiplayer games in Mass Effect: Andromeda use peer-to-peer connections. Once you leave the Lobby and start a match, it’s hosted on the machine (and connection) of one of the host players.

So if you have trouble with multiplayer outside of the lobby, remember that your internet connection is only part of the equation – the connection of the host player matters too.

To make sure that your connection is not the issue, try these following steps:

  • First try restarting your router to refresh your connection.
  • Origin does not support proxy servers, VPNs, or similar—disable these.
  • Make sure that both Origin and Andromeda are allowed through your firewall and are on the exclusion list (or whitelist) for your anti-virus software.
  • Enable Universal Plug And Play for your router.
  • Set up port forwarding to improve your connection.

9. Unable To Play Multiplayer Games Online

[Credit: Electronic Arts]
[Credit: Electronic Arts]

You might get an error message about your account settings. If you cannot access multiplayer, try the following fixes:

  • You need to have an active Xbox Live subscription to be able to launch/play multiplayer. Make sure you have a subscription, then signed out of your Xbox profile and back in. Launch Andromeda and try again to access multiplayer.

10. 'Mass Effect: Andromeda' Troubleshooting — Support Resources

[Credit: Electronic Arts]
[Credit: Electronic Arts]

We hope you found our troubleshooting guide to Mass Effect: Andromeda helpful.

We'll keep our page updated with solutions as more information comes in, but if you don't see a fix for your specific issue here you might want raise the issue with EA support on their official forums, or on their Twitter account.

Still having issues with Mass Effect: Andromeda on PC? Have other fixes or solutions? Let us know in the comments below!

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