It's not set in stone yet, but a new digital refund service is currently being tested on the Xbox One and in the #Microsoft Store on Windows 10. If this service goes through, then Xbox One owners who are displeased with a digitally-bought game, for whatever reason, can return the game and get their money back.
The news was first spotted thanks to Xbox Insider members posting screenshots to Reddit, like this one:
Microsoft released a full statement after that Reddit post went up:
"We’re always looking for new ways to improve the customer experience and regularly release new features into the Insider Program to encourage and foster fan feedback, which helps us test and refine features before they reach general availability. Earlier today, we enabled self-serve refund pilot testing for digital content via the Xbox and Windows Insider Programs and this testing is presently limited to select Insider members. Insiders can learn more about the criteria for claiming digital refunds via the Insider Hub. Beyond that, we have nothing further to share."
Currently, Steam has a similar program, with its own set of rules and caveats, that has been pretty much universally welcomed. And, to many developers' surprise, seems to not be exploited often, which was an early worry.
The PS4 and #Switch, on the other hand, do not have a similar service. If you buy a game on any other console and it's broken or otherwise un-fun, you're stuck with it. Many people would have probably liked to have this option when Mass Effect: Andromeda released riddled with bugs and glitches.
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The Xbox One is Coming Back
After about two years of struggling against the #PS4's sheer volume of unit sales, Microsoft is finally rediscovering its lost #Xbox mojo with welcome new features, like this new refund service. There is a lot of ground to cover: the Xbox One has been criticized in the past for its late sharing and backwards compatibility features, its system specs, its Kinect features, and a lean exclusives list. It's nice to see that the system is now mobilizing some impressive efforts to earn back its lost support.
The recently revealed Xbox Scorpio has been wow'ing with its absurd hardware specs, and analysts believe that Xbox is preparing for an earth-shaking E3 show to help generate excitement for yet-unannounced Xbox exclusive games. Additionally, recent UI upgrades have gone a long way to quell many technical criticisms of the Xbox One.
The real system-selling for any console is still the exclusive games, which we'll learn about at E3, but small updates like this refund service will go a long way to ingratiating the Xbox One to wary gamers.