On Saturday, Pokémon GO developer Ninantic dropped a patch for the popular AR game that included, among the bug fixes and battle tweaks, the removal of the Pokémon tracking feature.
With the footprints gone, players can no longer tell how close or far nearby Pokémon are from their present location. To make things worse, Niantic also closed off access to Pokevision, the popular third-party Pokémon tracking site. Now? Pokémon GO trainers are asking for refunds.
Pokevision was great while it lasted
Now the game's mechanic of discovering Pokémon is truly random, but that's not what many players signed up for and many want their money back. Turns out, you may be able to do just that.
Angry players have been reporting that requests for refunds through the Apple and Google (for Android) official refund channels have been met with success. Claims that the app has changed and defrauded players seem to be the key to getting your money back.
How much of a refund you can get depends on the service. Some have reported that Apple is refunded in-app purchases made since the launch of the game while others are reporting that Google is only refunding purchases made in the last 48 hours unless you can get support on the phone.
If you're interested in making your own refund request, here are the steps you need to take.
Here's how iOS users can request Pokémon GO refunds:
- Go to: http://reportaproblem.apple.com/
- Login and select Pokêmon GO
- Choose: Open item but functions different then expected
- Then in the comment box, list that the game functions differently since the path.
Purchases within the last 2 weeks are being refunded immediately, while the rest are being refunded after 5-7 days or are being held for further review.
For Android Pokémon GO users looking for refunds:
- Go to: https://play.google.com/store/account
- Under Order History, find your in-app purchase of currency for Pokémon Go, click on the three dots on the far right and click on the 'Report a Problem' window that pops up
- A new drop down window appears. Select the last option: Purchase is defective or does not work as advertised.
- Then describe your issue in the comment box and hit the Submit button
Google's Pokémon GO refunds are only for purchases made within the last 48 hours, but there are reports of getting earlier purchases refunded if you select the option to have Google support call you.